Alternative Dispute Resolution (ADR)
We hereby inform you that, as a consumer, you have the option of contacting a local ADR entity for the resolution of a dispute that you have not managed to settle directly with BALI WELLNESS s.r.l.
What is ADR?
ADR is a procedure for the out-of-court resolution of national and cross-border disputes concerning contractual obligations arising from sales or service contracts between a trader established in the European Union and a consumer, through the intervention of an ADR entity that proposes or imposes a solution, or brings the parties together in order to facilitate an amicable settlement.
ADR entities are out-of-court bodies. An ADR entity is a neutral party (for example a conciliator, mediator, arbitrator, ombudsman or complaints board) which BALI WELLNESS s.r.l. will use to resolve disputes, should the consumer decide to use the ADR mechanism. The ADR process involves reduced costs and a simple, quick procedure, and is therefore beneficial for both consumers and traders, who can avoid legal costs and lengthy proceedings.
How do I file a complaint through the ADR process?
If you wish to file a complaint, please contact the national ADR entity below. This ADR entity will be able to answer any questions you may have about the process.
National Authority for Consumer Protection (ANPC)
Bulevardul Aviatorilor no. 72, sector 1, Bucharest, 011865, Romania
http://www.anpc.gov.ro/
* This ADR entity is listed in the national register of ADR entities that comply with the mandatory quality requirements established by the ADR Directive (Directive 2013/11/EU on alternative dispute resolution for consumer disputes). Online Dispute Resolution (ODR) platform: http://ec.europa.eu/consumers/odr/